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Refund Policy

Policies on Refunds, Rescheduling Classes/Skills Check and Replacement Cards.

 

REFUNDS:

There are NO REFUNDS for classes and books that were purchased and scheduled.

 

RESCHEDULING:

You may reschedule a class, if necessary, by emailing info@CPRlouisvilleKY.com with that request before your scheduled class. If we do not receive a request from you prior to your class, we do not offer a refund and you may not reschedule. If you do not pass the course, we will allow you to study the materials and reschedule for a future class. We allow this as a courtesy one time only. If you are not successful on the second try, you will have to purchase the class again.

*Skills Check Policy: If you fail to show up for a scheduled skills check you will be charged a $50 instructor fee in order to reschedule.


REPLACEMENT CARDS:
Card Recovery Costs:
All American Heart Association cards are now digital. If you lose access to your card, there is a $20 recovery cost for each occurrence. However, if you purchased Card Insurance, recovering access to your card is FREE for 2 full years. To request a replacement card simply email us at info@CPRlouisvilleKY.com

 

 

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× Yes, we are open and holding classes. We are following the American Heart Association guidelines regarding best disinfecting practices, as well as limiting our class size during this crisis. However, since our classes are smaller than usual, registration is limited. Please see our course calendar for online registration or contact us directly by phone, live chat or email with questions. Thank you.